Returns & Refunds policy

Returns & Refunds Policy

You have the right to cancel your training course booking within 30 days of the course date.

The deadline for cancelling a training course booking is 30 days before the scheduled course date.

To cancel your training course booking, you must inform us of your decision by email. You can inform us of your decision by emailing info@alphabet-training.com.

We will refund you within 30 days from the day we receive your cancellation request. We will use the same payment method as you used for the booking where possible, and you will not incur any fees for the reimbursement.

Conditions for Cancellations:

For a training course booking to be eligible for a refund, please ensure that:

- The cancellation request is made within 30 days of the course date.

- The booking was made within the last 30 days.

- The training course has not commenced.

We reserve the right to refuse cancellations and refunds for any booking that does not meet the above conditions at our sole discretion.

Returning Products within 30 Days:

Furthermore, if you have purchased any accompanying products within the last 30 days, you may return them for a refund within the same timeframe. The product(s) must be unused and in their original packaging to be eligible for a refund. Any postage costs associated with the return will be paid by the returner.

Cancelling a Training Course Booking:

You are responsible for notifying us of your intention to cancel the training course booking. You should do so by emailing info@alphabet-training.com.

Contact Us:

If you have any questions about our Returns & Refunds Policy, please contact us via email at info@alphabet-training.com.